FAQ's

Select the dates you are interested in. Select the bike you like from the list of available bikes and also select the pickup location of your choice. You will be asked to login or sign up. Sign up is easy with few essential details like email address and phone number. After that, reconfirm your selected bike, dates and pickup location and you will be taken to the payment gateway. Your reservation is confirmed after you make the payment.

You can pick up the bike on the day of your reservation from your selected location. The address will be mentioned in the confirmation email. Click here for the addresses of all the Joy Riders locations.

The following documents need to be submitted before renting a ride:

Valid driver's license to ride a motor-vehicle with gear, in India. (For international visitors, a valid driving license from their home country with International Driving Permit is necessary along with a valid Visa. Original to be brought, copy will be retained for record.)

  • A copy of your Passport (OR) Original Aadhar Card (OR) A test mail from your corporate e-mail ID.

If you're a student, following are the documents to be submitted, in addition to a valid Driver's license-

  • Original College ID
  • Original Aadhar card

Note: Joy Riders reserves the right to hold back the booking if the documents submitted are not satisfactory.

International credit cards cannot be used to pay for your Joy Riders Rentals through our existing payment gateways. While we are working to make this possible, please send a mail to [email protected] and we will be happy to assist you with a PayPal link.Surcharge applicable based on card currency.

If you cancel the booking the refund would be made as per the following schedule- i. Less than one week – No refund ii. One week to two weeks – 50% refund. iii. More than two weeks – 95% refund. If we cancel the booking due to break down, non-availability of the bike or any other reason then we provide 100% refund of the rentals received.

The rider has to be at least 25 years of age to rent our premium bikes which are 500 CC and above and 21 years of age for bikes below 500 CC.

No, fuel is not included in the rental.

Yes, there is a 300 KM per 24 hours limit for all bikes. Any reservation for a period less than or greater than that will have a proportional limit. Every KM above that attracts an extra charge of Rs 5/KM for bikes less than 500 CC and Rs 10/KM for all other bikes. For example, a 2 hour reservation of any motorcycle above 500cc would come with 25 km in riding at no additional charge while a 2 day reservation would come with 600 km in riding at no additional charge.

There is no requirement for cash deposit for most of our locations.

Penalty for delay in returning the bike: All bikes are due back at the time and day agreed as per the booking form. If the hirer returns the bike beyond the time specified in the booking form he shall be charged three day's rental as penalty. If you suspect that you will be late, please extend your reservation in www.joyriders.co.in or app to avoid the penalty. We will not be able to extend if there's another confirmed reservation for the period.

You will have to send a mail to [email protected] referring to your booking ID. The refund would be as per the cancellation policy.

The refund will take up to 7 working days after getting an approval for refund and receiving your bank details.

Yes. The speed limit for all Regular bikes (Bikes below or equal to 500 cc) is 100 kms. Speed limit for Premium bikes (Bikes above 500 cc) is 120 kms. Rs. 500 will be charged for every violation of the speed limit.

You will need to fix the puncture or Tube replacement if needed and there will be no refund on such repairs as it is does not fall under maintenance issue but riding conditions.

If you are planning to cross the state border, Kindly call customer care.